ROLE OF INSPECTION IN PRODUCT QUALITY MANAGEMENT DRIVE IN NORTHERN NOODLES LTD, KADUNA

ROLE OF INSPECTION IN PRODUCT QUALITY MANAGEMENT DRIVE IN NORTHERN NOODLES LTD, KADUNA

ABSTRACT

Although inspection has always been integral to every organization in Nigeria, it has either been ignored or received with little attention in the past years. The study was designed to explore the role of inspection in product quality management drive in Northern Noodles Ltd, Kaduna. It investigated the type, nature, challenges and effects. The study argues that while provision of infrastructure and personnel are vital for ensuring quality employee productivity; the absence of inspection could lead to low performance. The study employed the descriptive survey as the research design. The simple random and purposive random sampling were used, to gather and collate first hand information relevant to the study from respondents in order to access the role of inspection on employee productivity. In all 50 respondents including directors, external inspectors, circuit inspectors and other staff (training officers, budget officers and administrators).These respondents provided information relevant to the study. The outcome of the study indicated that while majority of internal inspectors preferred and advocate for greater emphasis on internal inspectors, the external inspectors (from regional office) preferred the promotion of both systems in Northern noodles Ltd, Kaduna. It also came to light that inspection cannot be overlooked since it is a major tool for better employee productivity giving the right inspectors, right tools and right resources. The study showed that appraisal results are important for counseling sessions since staff expects that they are directed where they fall short. Inspection cannot have effect on performance if staff job satisfaction is down played. For improved performance, inspectors must make staff  job satisfaction their top priority.

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